One of the founders of Adaptive Path and the first Rosenfeld Media author, Indi gives energy to the growing interaction design and experience strategy communities. Her work is available on Slideshare and on her book site.
Research
What's a mental model? Those in the field of cognitive research have been describing and defining mental models for a few decades. The term "mental model" has come to mean "a mental representation." Mental model diagrams are representations for your design team of the behaviors, guiding principles, and emotional reactions of the people you are trying to support. The diagram represents how people think and feel as they carry on with life within a certain scope.Indi uses these diagrams to align the capabilities of an organization against the things people are thinking and feeling. The gaps in this alignment, or the weak connections, allow your team to see clearly where to improve offerings. It helps your team prove to the rest of the organization what needs to be done. The diagram organizes all the possibilities neatly so that your team can use it as a roadmap, moving from one area to another, creating user stories and solutions that more directly support people and match the way they think about it.
This three hour workshop will include: